New recruitment call centre for defence


The Department of Defence says it is addressing shortcomings in its recruitment process.

In an interview with defenceWeb, Minister of Defence and Military Veterans Lindiwe Sisulu acknowledged that they had received several complaints from people wanting to join the Defence Force relating to matters such as the lack of career information and finding out the status of their applications.
“We have had several complaints … and we have resolved that we are going to establish a call centre,” Sisulu said.
The Defence force still relies on paper-based application forms which need to be posted or faxed in as there is no online application process. The Defence force does, however, advice successful applicants via SMS.
Referring to the lack of electronic interaction with potential applicants, who are young and mostly technologically active, Sisulu explained that in time, the military recruitment process will be more technically advanced.
“We are beginning to adjust to modern society and by degrees we will be opening up areas where we really need to open up” she said, “This is one of them, we have identified that we are not responding to the need as it comes.”
A building in which the call centre will be located had already been identified.