The Office of the Military Ombud is now running a website to facilitate better communication and assist SANDF members wanting to lodge complaints.
The site can be found at www.milombus.org and will according to the Ombud, retired lieutenant general TT Matanzima, see better utilisation of both human and technical resources and “provide a quicker and user-friendly service to complainants”.
“My office does not represent the complainant, the Department of Defence or any other government authority but is an independent, impartial third party that conducts an investigation in a fair and objective manner to ensure an accountable and transparent government,” Matanzima said adding the correct complaint form can be downloaded from the website.
The Office of the Military Ombud was established in terms of the Military Ombud Act (number four of 2012) and its mandate is to investigate complaints lodged in writing by any member of the SANDF regarding his or her conditions of service, a former member of the SANDF regarding his or her conditions of service, a member of the public regarding the official conduct of a member of the SANDF or a person acting on behalf of a member of the SANDF, regarding conditions of service as defined in the Defence Act (number 42 of 2002).
“The functionality of milombud.org, including its site navigation and layout, offers stakeholders a simpler and quicker way to find information and guidance. Users can make a complaint or otherwise access our services. The website will also promote a higher level of awareness of our services,” he said.