Sigma Logistic Solutions – specialists in technical documentation

222

Sigma Logistic Solutions is the largest dedicated supplier of technical documentation and support services in South Africa, catering to military and commercial, aerospace, and defence clients.

For more than 30 years the company has been providing logistic support analysis, technical documentation, training, asset management and configuration management services to local and international commercial and defence clients.

Vehicles, aircraft, naval and weapon systems require ongoing maintenance, spare parts, training and upgrades – all of which require updated technical publications. Technical publications are an often undervalued area of business because design, prototyping, and manufacturing often take precedence over support, but when one takes into account the full life-cycle of any major system, support in all its forms, takes on a critical importance.

The technical authors, technical illustrators, editors, and production staff at Sigma are experts in their respective fields, and are capable of producing documentation to a wide variety of military and commercial specifications. Their illustrators use the latest software to create detailed illustrations for use in spare parts catalogues, operators’ handbooks, workshop repair manuals, training aids, and in marketing and promotional material. They produce installation guides, user manuals, maintenance manuals, spare parts manuals, and training manuals in both hard copy and onscreen PDF and XML S1000D data modules.

Documentation can be developed for guns, weapons, vehicles, aircraft, ships, submarines as well as commercial equipment such as mining equipment, trains and locomotives, machinery and earth moving equipment.

Recent military projects include major elements of the South African Army Mobile Air Defence System (MobADS) for Rheinmetall Air Defence, the complete new SA National Defence Force (SANDF) Water Provisioning system for Malutsa, the Milkor Y4 40 mm handheld grenade launcher and support documentation for the South African Navy’s frigates and submarines.

Recent commercial projects include support documentation for Bell Equipment’s Large E Series of Articulated Dump Trucks (ADT), PRASA’s X’Trapolis Mega Train passenger trainset and Kwatani’s mining equipment.

Training packages and other services

Sigma also develops cost-effective training packages to suit client-specific requirements – overlooking the importance of staff training may lead to misuse and possible damage to expensive equipment. Sigma develops a training solution that allows staff to fully understand the functionality of the equipment to be operated and maintained, from simple training aids like wall charts and learner guides to fully interactive Computer Based Training (CBT) modules that allow a learner to track their development through a Learning Management System (LMS). Sigma develops packages that include interactive text, graphics, sound, video and animation to enhance the student’s experience.

The company provides a wide range of other services, such as disposal services that can be tailored to suit any clients’ needs, which include accurate compilation and verification of assets and inventory items, asset and database maintenance, the packing, marking/tagging and warehouse management of disposal items.

Sigma also has the capability to perform failure investigations and provide solutions to improve product safety and reliability of a system.

Sigma’s asset management solutions provide clients with a single point of control over all types of assets. These solutions manage physical assets on a common platform allowing organizations to share and enforce best practices, inventory, resources and personnel. Real time data of an asset’s configuration and the status of each component of the assets are provided. This helps to accurately perform system and component analysis and reporting, leading to improved reliability and lower maintenance costs. Sigma’s all-in-one solution includes six management modules in an enhanced service orientated architecture, consisting of asset management, work management, service management, contract management, inventory and supply chain management and procurement management.

Sigma emphasises the importance of configuration management – a systems engineering process for establishing consistency of a product’s attributes throughout its life. Proper configuration management allows modifications to product baselines while maintaining the integrity of the system.



Lastly, Sigma’s project management team applies its knowledge, skills, tools and techniques to meet project requirements. The project team manages the work of the project, which typically involves competing demands for scope, time, cost, risk and quality, and taking into account stakeholders with different needs and expectations and identified client requirements. Sigma’s view is the more you know about your project, the better you are able to manage it.