Cape Town International Airport has for the third consecutive year been awarded first place in the Best Airport by Region: Africa category as part of Airports Council International’s 2012 ASQ Awards.
Another Airports Company of SA (ACSA) airport, Upington, won the best airport by region serving fewer than two million passengers award.
In the Best Airport in Africa category, King Shaka International outside Durban took second place followed by Cairo, Mauritius and OR Tambo International.
“We are delighted with this achievement. Winning this award year on year should not be underestimated. Last year we were also inducted into the Airport Council International Director General’s Roll of Excellence; this for exceptional achievements in the Airport Service Quality surveys conducted over the past five years,” said Deidre Davids, Cape Town International communications manager.
Since they were first announced in 2006 the ASQ Awards have become an international leading airport passenger satisfaction benchmark with over 200 airports participating in more than 50 countries.
The awards are interview based and have been designed to provide a statistically accurate reflection of service levels in an airport. Every month, at all participating airports, departing passengers are interviewed at the gate while the experience is fresh in their minds. All airports use the same questionnaire and follow the same methodology while taking into consideration each airport’s uniqueness with regards to its traffic throughput to ensure comparable results.
In the 2012 survey Cape Town International improved its score for waiting time at check-in queues, for waiting time at passport control as well courteousness and helpfulness of staff working in both areas.
“Delivering an excellent customer experience is an ongoing focus for Cape Town International Airport and its airport community. So this award belongs to all the men and women who every day do their best in delivering a positive airport experience. It feels good to have our efforts acknowledged,” Davids added.
The award ceremony will take place on June 11 during the ACI Europe/World Annual Congress and Exhibition in Istanbul, Turkey.