Top award for Cape Town International
Written by defenceWeb, Tuesday, 19 March 2013
Another Airports Company of SA (ACSA) airport, Upington, won the best airport by region serving fewer than two million passengers award.
In the Best Airport in Africa category, King Shaka International outside Durban took second place followed by Cairo, Mauritius and OR Tambo International.
“We are delighted with this achievement. Winning this award year on year should not be underestimated. Last year we were also inducted into the Airport Council International Director General’s Roll of Excellence; this for exceptional achievements in the Airport Service Quality surveys conducted over the past five years,” said Deidre Davids, Cape Town International communications manager.
Since they were first announced in 2006 the ASQ Awards have become an international leading airport passenger satisfaction benchmark with over 200 airports participating in more than 50 countries.
The awards are interview based and have been designed to provide a statistically accurate reflection of service levels in an airport. Every month, at all participating airports, departing passengers are interviewed at the gate while the experience is fresh in their minds. All airports use the same questionnaire and follow the same methodology while taking into consideration each airport’s uniqueness with regards to its traffic throughput to ensure comparable results.
In the 2012 survey Cape Town International improved its score for waiting time at check-in queues, for waiting time at passport control as well courteousness and helpfulness of staff working in both areas.
“Delivering an excellent customer experience is an ongoing focus for Cape Town International Airport and its airport community. So this award belongs to all the men and women who every day do their best in delivering a positive airport experience. It feels good to have our efforts acknowledged,” Davids added.
The award ceremony will take place on June 11 during the ACI Europe/World Annual Congress and Exhibition in Istanbul, Turkey.
Jens Thostrup - new head of PMR Terminals Business and Indirect Sales at Airbus Defence and Space
by AIRBUS Defence & Space, 30 October 2014
He replaces Pierre Lopez as head of the Terminals Business and Indirect Sales.
Nautic Africa signs exclusive agency agreement with Doen Pacific
by Nautic Africa, 29 October 2014
Nautic will install water-jet systems at competitive pricing for its customers in the sub-Saharan region.
New-generation Saab surface radar on track, in production
by Saab, 29 October 2014
Production of the first Giraffe 4A system for an undisclosed customer is ongoing at Saab in Gothenburg, Sweden.
Sustained revenue growth, strong order book drive Denel's new growth era
by Denel Corporate, 29 October 2014
The company's financial results for 2013/2014 show revenue growth of 17%, improved profit and the largest multi-year order book in its history.
Saab and Brazil sign contract for Gripen NG
by Saab, 28 October 2014
The defence company will develop and produce 36 Gripen NG fighter aircraft for the Brazilian Air Force.
Airbus Defence and Space boasts outstanding young scientists
by AIRBUS Defence & Space, 22 October 2014
Andreas Hofmann from the University of Erlangen-Nuremberg won the prize for the best bachelor's thesis.