Top award for Cape Town International
Written by defenceWeb, Tuesday, 19 March 2013
Another Airports Company of SA (ACSA) airport, Upington, won the best airport by region serving fewer than two million passengers award.
In the Best Airport in Africa category, King Shaka International outside Durban took second place followed by Cairo, Mauritius and OR Tambo International.
“We are delighted with this achievement. Winning this award year on year should not be underestimated. Last year we were also inducted into the Airport Council International Director General’s Roll of Excellence; this for exceptional achievements in the Airport Service Quality surveys conducted over the past five years,” said Deidre Davids, Cape Town International communications manager.
Since they were first announced in 2006 the ASQ Awards have become an international leading airport passenger satisfaction benchmark with over 200 airports participating in more than 50 countries.
The awards are interview based and have been designed to provide a statistically accurate reflection of service levels in an airport. Every month, at all participating airports, departing passengers are interviewed at the gate while the experience is fresh in their minds. All airports use the same questionnaire and follow the same methodology while taking into consideration each airport’s uniqueness with regards to its traffic throughput to ensure comparable results.
In the 2012 survey Cape Town International improved its score for waiting time at check-in queues, for waiting time at passport control as well courteousness and helpfulness of staff working in both areas.
“Delivering an excellent customer experience is an ongoing focus for Cape Town International Airport and its airport community. So this award belongs to all the men and women who every day do their best in delivering a positive airport experience. It feels good to have our efforts acknowledged,” Davids added.
The award ceremony will take place on June 11 during the ACI Europe/World Annual Congress and Exhibition in Istanbul, Turkey.
European Data Relay System confirms services for Copernicus in co-operation with European Commission
by AIRBUS Defence & Space, 26 February 2015
An agreement was reached with the European Commission for the provision of European Data Relay System services to the EU Copernicus programme
Paramount Group announces multi-million dollar contract for production of world-leading combat vehicles in Jordan
by Paramount Group, 25 February 2015
Paramount Group has been awarded a multi-million dollar contract for the production of the combat vehicles in Jordan.
Paramount Group to announce new deals, partnerships, technologies at IDEX 2015
by Paramount Group, 24 February 2015
The company will announce new deals, partnerships and technologies at the Middle East defence exhibition this week.
Poynting Holdings to acquire leading US-based antenna company, ARA
by Poynting Antennas, 20 February 2015
Antenna Research Associates is considered almost a replication of Poynting DS, but with more than 90% of sales being in the USA.
DSI offers sniper training with Braddick Mk X sniper rifles
by Decisive Solutions International, 17 February 2015
Decisive Solutions International has the agency and distributorship for the Braddick Mk X Special Forces Sniper Rifle, a .338 Lapua Magnum sniping system.
Saab to supply key components in support of US Marine Corps Ground/Air Task Oriented Radar programme
by Saab, 16 February 2015
The company will supply key components in support of the US Marine Corps Ground/Air Task Oriented Radar programme.