Top award for Cape Town International
Written by defenceWeb, Tuesday, 19 March 2013
Another Airports Company of SA (ACSA) airport, Upington, won the best airport by region serving fewer than two million passengers award.
In the Best Airport in Africa category, King Shaka International outside Durban took second place followed by Cairo, Mauritius and OR Tambo International.
“We are delighted with this achievement. Winning this award year on year should not be underestimated. Last year we were also inducted into the Airport Council International Director General’s Roll of Excellence; this for exceptional achievements in the Airport Service Quality surveys conducted over the past five years,” said Deidre Davids, Cape Town International communications manager.
Since they were first announced in 2006 the ASQ Awards have become an international leading airport passenger satisfaction benchmark with over 200 airports participating in more than 50 countries.
The awards are interview based and have been designed to provide a statistically accurate reflection of service levels in an airport. Every month, at all participating airports, departing passengers are interviewed at the gate while the experience is fresh in their minds. All airports use the same questionnaire and follow the same methodology while taking into consideration each airport’s uniqueness with regards to its traffic throughput to ensure comparable results.
In the 2012 survey Cape Town International improved its score for waiting time at check-in queues, for waiting time at passport control as well courteousness and helpfulness of staff working in both areas.
“Delivering an excellent customer experience is an ongoing focus for Cape Town International Airport and its airport community. So this award belongs to all the men and women who every day do their best in delivering a positive airport experience. It feels good to have our efforts acknowledged,” Davids added.
The award ceremony will take place on June 11 during the ACI Europe/World Annual Congress and Exhibition in Istanbul, Turkey.
Top stories this week
Dual safety: new generation of mortar fuses
by Atlantis Corporation, 1 September 2014
The wind wheel fuses DM183 and DM111S are available from Atlantis Manufacturing Management Services, the official Junghans South African representative.
Here's how chairman of Africa's largest private defence company sees the continent's future
by Paramount Group, 1 September 2014
Africa is no longer a charity case and can solve more problems on its own, says Ivor Ichikowitz, executive chairman of Paramount.
US Special Operations Command (USSOCOM) signs five-year framework contract for Carl-Gustaf weapon system
by Saab, 1 September 2014
Saab signed a new framework contract with the US Special Operations Command for the company's Carl-Gustaf man-portable weapon system.
Saab Grintek Defence partners with Specialist Maritime Services
by Atlantis Corporation, 28 August 2014
New MD 530G Scout Attack Helicopter
by Safomar Aviation, 27 August 2014
MD Helicopters successfully completed the Live Fire Qualification Exercises for its new MD 530G Scout Attack Helicopter.
Kelvin Hughes to co-exhibit with ECM Technologies at AAD 2014
by ECM Technologies, 26 August 2014
The international company will join its exclusive land-based security systems representative in SA, at Africa, Aerospace and Defence 2014.